At Meta Muse LLC, we want to ensure your complete satisfaction with every purchase you make from our online store. We strive to provide high-quality products and excellent customer service. However, we understand that sometimes you may need to return an item or seek a refund. This Refunds and Returns Policy outlines the procedures and guidelines for such situations:

Eligibility for Refunds and Returns:

To be eligible for a refund or return, you must have purchased the product directly from our official website (www.metamuse.com). If you bought our products from a third-party retailer, please refer to their respective policies.
The product must be in its original condition and packaging, and it should not be used, altered, damaged, or missing any parts.
Certain products, such as personalized or digital items, may not be eligible for returns or refunds. This will be explicitly stated on the product page.

Initiation of Return or Refund:

If you believe that the product you received is defective, damaged during transit, or not as described on our website, please contact our customer support team within 7 days of receiving the item.
You can initiate a return or refund request by reaching out to our customer support team via email at info@metamusellc.com or by phone at 404-824-2564. Please provide your order number and a detailed explanation of the issue.

Return Shipping:

For eligible returns due to defects, damages, or inaccurate descriptions, we will provide you with a prepaid return shipping label. Do not return the item until you receive instructions and the shipping label from our customer support team.
If you wish to return an item for reasons other than defects or damages, you will be responsible for the return shipping costs.

Inspection and Processing:

Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund or exchange.
Please allow up to 10 business days for us to process your return and issue the refund or exchange. Refunds will be issued in the original payment method used during the purchase.

Refund or Exchange:

If the returned item meets our eligibility criteria, you will be offered a refund or an exchange for the same item or a different product of equal value, as per your preference.
If you choose an exchange and there is a price difference between the returned item and the new item, we will either refund the difference or request the additional payment, depending on the circumstances.

Non-Returnable Items: Certain products, such as intimate or sanitary goods, gift cards, and downloadable software, may not be eligible for returns or refunds for hygiene and safety reasons.

Cancellation Policy:

If you wish to cancel an order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled, and you will have to follow the regular return process if you wish to return the item.

Please note that this Refunds and Returns Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

If you have any questions or need further clarification regarding our Refunds and Returns Policy, please do not hesitate to contact our customer support team at info@metamuse.com or 404-824-2564. We are here to assist you and ensure your shopping experience with Meta Muse LLC is enjoyable and satisfactory.